BEDMINSTER, N.J., Aug. 8 -AT&T announced today that it has introduced an enhanced tool for AT&T CallVantage(R) Service users that will improve their ability to self-install the popular broadband phone service for the first time, provision a new telephone adapter, or troubleshoot problems on their account.
Effective immediately, all existing customers can download the AT&T CallVantage Assistant from the HELP tab on their personal Web portal. New subscribers will receive a new order confirmation email that will have a direct link to download.
"The development of the AT&T CallVantage Assistant is part of a continuing effort to make "on boarding" that much easier for all market segments including those that may be technically challenged," said Cathy Martine, AT&T senior vice president for Internet Telephony. "AT&T was the first VoIP provider to introduce a self-install Home Wiring Guide, and a professional installation solution. The AT&T CallVantage Assistant is another initiative that will improve the activation experience and delight customers."
Users will find the AT&T CallVantage Assistant easy to use. Once downloaded to their computer, the Assistant walks the user through the step- by-step procedure for setting up each of the AT&T CallVantage Service compatible telephone adapters. In the unlikely event that the user experience problems, the software tool also has built-in diagnostic capabilities.
Introduced in late March 2004, AT&T CallVantage works with a customer's broadband connection to provide a complete calling solution with unlimited local and long-distance domestic calling, including calls to Puerto Rico and the U.S. Virgin Islands, unlimited calling to Canada, discount rates for international calling, and a suite of advanced features for $29.99 a month.
Under its AT&T CallVantage Local Plan, customers receive unlimited local calling and access to the entire AT&T CallVantage Service advanced feature set for $19.99 per month. All local toll and long distance calling and feature use in the U.S. and to Canada will be billed at $0.04 a minute.
To learn more about AT&T CallVantage Service, consumers can visit http://www.CallVantage.com or visit one of its valued retailers.
About AT&T
For more than 125 years, AT&T (NYSE: T) has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.
The foregoing contains "forward-looking statements" which are based on management's beliefs as well as on a number of assumptions concerning future events made by and information currently available to management. Readers are cautioned not to put undue reliance on such forward-looking statements, which are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside AT&T's control, that could cause actual results to differ materially from such statements. For a more detailed description of the factors that could cause such a difference, please see AT&T's filings with the Securities and Exchange Commission. AT&T disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise
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