BOZEMAN, Mont., Jan. 30 - RightNow(R) Technologies, Inc. (Nasdaq: RNOW) today announced results for the fourth quarter and fiscal year ended December 31, 2005. RightNow reported consolidated revenue of $24.6 million for the fourth quarter of 2005, an increase of 39 percent compared to the fourth quarter of 2004.
Fourth quarter 2005 net income was $3.0 million, or $0.09 per diluted share, compared to net income of $1.3 million, or $0.04 per diluted share, in the fourth quarter of 2004.
Revenue for the year ended December 31, 2005 was $87.1 million, an increase of 41 percent from $61.8 million for the year ended December 31, 2004. Net income for the year ended December 31, 2005 was $7.7 million, or $0.23 per diluted share, compared to net income of $3.4 million, or $0.12 per diluted share, for the year ended December 31, 2004.
At December 31, 2005 deferred revenue totaled $67.9 million, or 38% percent more than one year earlier. Cash from operations for the year ended December 31, 2005 was $14.9 million as compared to $6.7 million for the similar period of 2004.
"The fourth quarter culminated an outstanding year for RightNow," Greg Gianforte, founder and CEO said. "Our willingness to be accountable for our customers' success is the driver behind our 90+ percent customer retention and high level of repeat business. In 2005, RightNow formed the backbone for more than 740 million customer interactions with 99.98 percent uptime during the year, including record volumes in the holiday season that highlights our enterprise-class scalability and mission critical nature. As we look forward to 2006, we believe RightNow's leadership in the global 2000 will continue to set the standard for enterprise-class on demand CRM solutions."
Susan Carstensen, CFO, added, "Total bookings grew 40% over 2004 and exceeded $100 million for the first time. Importantly, more than half our revenue came from companies with greater than $1 billion in revenue and government organizations. On the strength of this performance we are reiterating our guidance for bookings growth of 40 to 50 percent in 2006."
Guidance
* For the first quarter of 2006, total revenue is expected to be in the
range of $24 to $25 million. GAAP diluted EPS, which includes the
effect of newly adopted stock-based compensation accounting standard
and related taxes, is expected to be in the range of $(0.02) to $0.00
cents. Excluding the effect of stock-based compensation, non GAAP
diluted EPS is expected to be in the range of $0.01 to $0.03 cents.
* For the full year 2006, revenue is expected to be in the range of $115
to $120 million, and GAAP diluted EPS in the range of $0.06 to $0.11
cents. Excluding the effect of stock-based compensation, non GAAP
diluted EPS for the year is expected to be in the range of $0.20 to
$0.25 cents.
Quarterly Conference Call
RightNow Technologies will discuss its quarterly results via teleconference at 4:30 p.m. (ET)/2:30 p.m. (MT) today, January 30, 2006. To access the call, please dial (800) 810-0924 at least five minutes prior to the start time. An audio webcast of the call will also be available at http://www.shareholder.com/rnow/medialist.cfm. A replay of today's conference call will be available by calling (719) 457-0820, or (888) 203-1112, or on the company Web site at http://www.rightnow.com, under the Investor Webcasts menu, by 5:30 p.m. (MT) on January 30, 2006. The replay will be available through Monday, February 13, 2006.
Historical Financial and Supplementary Information
Current quarter consolidated financial statements and a reconciliation of GAAP 2006 earnings guidance to non GAAP earnings are included with this press release. To view the company's historical quarterly consolidated financial statements and supplementary data, including stock-based compensation disclosures pursuant to SFAS 123, please visit http://www.rightnow.com.
About RightNow Technologies, Inc.
RightNow (Nasdaq: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,400 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit http://www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995:
All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management's future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; our ability to expand operations; fluctuations in our operating results due to changes in our mix of revenues, and our rate of growth; fluctuations in our earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations, breaches of our security measures; our ability to protect our intellectual property from infringement, and to avoid infringing the intellectual property rights of third parties; and our ability to expand, retain and motivate our employees and manage our growth. Further information on potential factors that could affect our financial results is included in our Annual Report on Form 10-K, quarterly reports on Form 10-Q, and other filings with the Securities and Exchange Commission. The forward- looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
FRNOW
RightNow Technologies, Inc.
Consolidated Balance Sheets
(In thousands) (Unaudited)
Dec 31, Dec 31,
2005 2004
Assets
Cash and cash equivalents $40,874 $18,944
Short-term investments 23,314 31,188
Accounts receivable 25,462 16,939
Term receivables, current 15,376 10,090
Allowance for doubtful accounts (2,209) (1,581)
Net receivables 38,629 25,448
Prepaid and other current assets 1,993 1,255
Total current assets 104,810 76,835
Property and equipment, net 6,451 4,393
Term receivables, non-current 10,697 5,756
Intangible assets, net 1,487 1,113
Other 231 212
Total Assets $123,676 $88,309
Liabilities and Stockholders' Equity
Accounts payable $2,308 $1,720
Commissions and bonuses payable 2,910 2,648
Other accrued liabilities 5,733 3,715
Current portion of long-term debt 30 --
Current portion of deferred revenue 48,673 36,020
Total current liabilities 59,654 44,103
Long-term debt, net of current portion 117 --
Deferred revenue, net of current portion 19,250 13,105
Stockholders' equity:
Common stock 32 29
Warrants -- 291
Additional paid-in capital 78,312 72,367
Accumulated other comprehensive income (loss) (401) (605)
Accumulated deficit (33,288) (40,981)
Total stockholders' equity 44,655 31,101
Total Liabilities and Stockholders' Equity $123,676 $88,309
RightNow Technologies, Inc.
Consolidated Operating Statements
(In thousands, except per share amounts) (Unaudited)
Three Months Ended Twelve Months Ended
December 31, December 31,
2005 2004 2005 2004
Revenue:
Software, hosting and support $19,201 $14,359 $67,944 $49,764
Professional services 5,373 3,360 19,204 12,000
Total revenue 24,574 17,719 87,148 61,764
Cost of revenue:
Software, hosting and support 2,518 1,797 9,111 6,741
Professional services 3,355 2,344 11,956 7,206
Total cost of revenue 5,873 4,141 21,067 13,947
Gross profit 18,701 13,578 66,081 47,817
Operating expenses:
Sales and marketing 11,421 9,046 42,683 31,986
Research and development 2,904 2,167 10,428 7,807
General and administrative 1,822 1,288 6,445 4,621
Total operating expenses 16,147 12,501 59,556 44,414
Income from operations 2,554 1,077 6,525 3,403
Interest and other income
(expense), net 583 226 1,646 146
Income before income taxes 3,137 1,303 8,171 3,549
Provision for income taxes (147) (8) (478) (100)
Net income $2,990 $1,295 $7,693 $3,449
Net income per share:
Basic $0.09 $0.04 $0.25 $0.17
Diluted $0.09 $0.04 $0.23 $0.12
Shares used in the computation:
Basic 31,652 29,005 30,631 20,738
Diluted 34,199 33,665 33,695 29,177
RightNow Technologies, Inc.
Consolidated Statements of Cash Flows
(In thousands) (Unaudited)
Three Months Ended Twelve Months Ended
December 31, December 31,
2005 2004 2005 2004
Operating activities:
Net income $2,990 $1,295 $7,693 $3,449
Non-cash adjustments:
Depreciation and amortization 944 585 3,406 2,666
Provision for losses on
accounts receivable 161 (62) 421 489
Deferred income taxes 148 -- 366 --
Changes in operating accounts:
Receivables (4,796) (3,550) (19,136) (14,644)
Prepaid and other current
assets (208) 408 (794) (733)
Accounts payable 339 316 744 683
Commissions and bonuses
payable (423) 390 309 988
Other accrued liabilities 163 164 2,186 1,347
Deferred revenue 4,484 4,191 19,767 13,408
Other 42 (417) (67) (915)
Cash provided by operating
activities 3,844 3,320 14,895 6,738
Investing activities:
Net change in short-term
investments (2,431) (5,245) 7,872 (31,188)
Acquisition of property and
equipment (1,697) (957) (4,969) (3,580)
Acquisition of intangible
assets (10) (190) (1,045) (691)
Other -- 2 8 3
Cash provided (used) by
investing activities (4,138) (6,390) 1,866 (35,456)
Financing activities:
Proceeds from long-term debt -- -- 162 1,675
Proceeds from issuance of
common stock:
Initial public offering, less
offering costs -- (715) -- 39,972
Employee stock options and
stock purchase plan 1,706 870 5,278 1,176
Repurchase of common stock -- -- -- (2)
Payments on long-term debt (7) (15) (15) (3,588)
Cash provided by financing
activities 1,699 140 5,425 39,233
Effect of foreign exchange rates
on cash and cash equivalents (125) 68 (256) 69
Increase (decrease) in cash and
cash equivalents 1,280 (2,862) 21,930 10,584
Cash and cash equivalents at
beginning of period 39,594 21,806 18,944 8,360
Cash and cash equivalents at
end of period $40,874 $18,944 $40,874 $18,944
RightNow Technologies, Inc.
Reconciliation of Forward-Looking Guidance for Non-GAAP Measurements
(Amounts in thousands, except EPS) (Unaudited)
Non-GAAP Guidance GAAP Guidance
First quarter ending
March 31, 2006 From To Adjustment From To
Net income (loss) $300 $1,000 $ (900) [a] $(600) $100
Diluted EPS $0.01 $0.03 $(0.03) [b] $(0.02) $0.00
Diluted shares 34,800 34,800 -- 34,800 34,800
Year ending
December 31, 2006
Net income (loss) 7,100 8,900 $(5,000) [a] 2,100 3,900
Diluted EPS $0.20 $0.25 $(.14) [b] $0.06 $0.11
Diluted shares 35,100 35,100 -- 35,100 35,100
[a] Estimated stock-based compensation expense to be recorded upon the
adoption of Statement of Financial Accounting Standards No. 123R,
Share-Based Payments, ("SFAS 123R") which is effective for periods
beginning January 1, 2006. Periods prior to 2006 do not include
stock-based compensation expense.
[b] Estimated per diluted share effect of stock-based compensation noted
in [a].
About Non-GAAP Financial Measures
Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. These non-GAAP financial measures do not reflect a comprehensive system of accounting, differ from GAAP measures with the same captions and may differ from non-GAAP financial measures with the same or similar captions that are used by other companies.
RightNow's management believes that these non-GAAP financial measures provide meaningful supplemental information regarding RightNow's operating results because they facilitate the comparison of results for future periods with results from past periods. RightNow will adopt SFAS 123R on January 1, 2006 using the modified prospective method. Results for prior periods will not be restated to conform with the 2006 presentation. We are providing guidance on diluted EPS, both including and excluding the estimated stock- based compensation expense for 2006, so that it may be compared to 2005 and prior years.
