IRVINE, Calif., March 5 // -- Neudesic, a leading Microsoft National Systems Integrator and Gold Certified Partner, recently ranked # 197 on the Inc. 500 List, has announced that the Service Order Management System built by Neudesic for Roland DGA has won the Microsoft Convergence 2008 Customer Excellence Award for Distribution Industry Leadership.
The Convergence Customer Excellence Awards seek to recognize outstanding successes with Microsoft Solutions across 11 different industries. This award solidifies the Roland DGA solution built by Neudesic as the best Microsoft Dynamics solution of the year for the Distribution Industry.
"Neudesic is very excited about this fantastic win for Roland DGA," said Neudesic's CEO Parsa Rohani. "Microsoft Dynamics provided us with the foundation needed to deliver this winning solution. Roland's ability to improve the customer service experience for their dealer network and their end user is a testament to Neudesic's ability to deliver the best in technology solutions to our customers."
"The solution Neudesic created using Microsoft Dynamics is allowing Roland DGA to provide superior customer service while minimizing labor and infrastructure costs," said Roland DGA's CIO Bob Castle.
Neudesic worked with Roland DGA to create a solution whereby vast amounts of information previously managed manually and in disparate and disjointed systems across the organization and its dealer network has been integrated into a common platform and solution. Neudesic's solution effectively manages not only internal information and processes, but also dealer network processes and reimbursements from Roland DGA's parent company in Japan. Neudesic's solution has greatly increased replacement part and warranty processing efficiency and reduced warranty repair reimbursement processing time.
Neudesic is a Microsoft National Systems Integrator and Gold Certified Partner with a proven track record of providing reliable, effective solutions based on Microsoft's technology platform. Neudesic's technical and industry expertise empowers enterprises to enhance their technological capacity and respond to business opportunities with a greater level of efficiency. Neudesic was established in 2001 and is headquartered in Irvine, California. For more information about Neudesic's products and services, call (800) 805- 1805 or visit our website at http://www.neudesic.com.
About Roland DGA
Headquartered in Irvine, California, Roland DGA Corp. serves as the U.S.-based marketing, distribution and sales arm of Roland DG Corporation of Hamamatsu, Japan. Roland DGA Corporation and affiliated companies are pioneers in the development of innovative digital technology for creative professionals. From its inception as part of world-renowned Roland Music, Roland DGA Corp. has introduced an award-winning product line that continues to set new standards for precision, reliability and performance. Professionals worldwide rely on Roland equipment and personnel everyday in the sign, graphic arts, fine art, photography, engraving and 3D modeling industries.
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