support.com Launches New Online PC HealthCheck for Consumers at DEMO 08

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Free Intuitive Tool to Help Consumers Manage PC Performance and Security -

     Extending Life Expectancy of Computer

    PALM DESERT, Calif., Jan. 28 // -- DEMO 08 -- support.com, a leader in technology support services, today announced the addition of PC HealthCheck to its roster of services at DEMO 08, the premier venue for new products, technologies and companies. PC HealthCheck (http://www.support.com/partner/healthcheck) takes a remote scan over the Internet of a consumer's PC and accesses the performance, security and overall system. Upon pinpointing key concerns, technicians can immediately help consumers resolve those issues with support.com's lineup of remote repair services such as System TuneUp and Virus and Spyware Removal.

    Recently, support.com found the most frequent problems consumers encountered were virus and spyware issues (27 percent), tune-ups (31 percent), simple quick fixes (32 percent) and Microsoft Windows Vista (10 percent of calls). In response to this, support.com developed PC HealthCheck to proactively address potential issues before they become major time-consuming problems. Helping consumers avoid the time-intensive process of shipping their PCs to the manufacturer, inviting a stranger into the home, or relying on family and friends when computer problems arise, support.com is introducing this free service as a quick and convenient way to make sure a consumer's PC is running optimally year round.

    "At support.com we realize very few people have time to deal with frustrating PC complications. Our goal is to alleviate unnecessary stress for consumers by helping them better manage their technology in a fast and cost effective manner," said Scott Herring, vice president of marketing, support.com. "Much like individuals tend to have regular check-ups with their doctors to avoid bigger problems down the road, we are launching PC HealthCheck in effort to provide an easy way for consumers to catch PC problems early and avoid the stress that can ensue."

    PC HealthCheck is recommended every 90 days, to eliminate future problems that may cause consumer's PC to shut down or operate at a snail's pace. The program is ideal for consumers and small businesses that want to ensure their computers are in top shape to handle everyday tasks, important deadlines and frequent family/business communication.

    "More and more we rely on technology for our daily connection to family, friends and work, and we can't afford to have major downtime that breaks that important link in our lives," said Chris Shipley, executive producer of the DEMO conferences. "PC HealthCheck is a valuable tool that enables consumers to evaluate the performance of their technology resources, and in the long run, allows them to extend the life of their PCs and the devices that interact with them such as MP3 players and digital cameras."

    Pricing and Availability

    support.com's PC HealthCheck is free for consumers and available today. Remote repair services range from $29-$99 and come with a money back guarantee. Visit http://www.support.com for more information.

    About DEMO

    Produced by Network World Events and Executive Forums, the semi-annual DEMO conferences focus on emerging technologies and new products, which are hand-selected from across the spectrum of the technology marketplace. The DEMO conferences have earned their reputation for consistently identifying tomorrow's cutting-edge technologies, and have served as launch pad events for companies such as Palm, E*Trade, Handspring, and U.S. Robotics, helping them to secure venture funding, establish critical business relationships, and influence early adopters. Each DEMO conference features approximately 70 new companies, products and technologies. For more information, visit http://www.demo.com.

    About support.com

    support.com is a technology support services business which launched in 2007. The business provides Instant Technology Relief(SM) to frustrating technology problems directly to consumers and small to mid-size businesses. The premium services it offers include: Windows Vista Upgrade Assessment, Wireless Security Setup, Virus and Spyware Removal, Printer Setup and Troubleshooting, Network Setup and Troubleshoot, MP3 Player Training and Setup, Digital Camera Training and Setup, Google Apps Setup, Data Backup Service and System TuneUp. The company behind support.com is SupportSoft, Inc., a publicly traded company (Nasdaq: SPRT) established in 1997 that provides diagnostic, setup and repair software and services for corporations across the globe. For more information about support.com and Instant Technology Relief (SM), visit http://www.support.com or dial 1-800-PC-SUPPORT.


    Media Contacts:

    Monica Diaz

    support.com

    +1 (650) 556-8909

    monica.diaz@supportsoft.com

    Stephanie Rice

    Ruder Finn for support.com

    +1 (323) 877-6401

    rices@ruderfinn.com
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