It provides management consulting, systems integration, and managed services.
The company’s enterprise CRM services and solutions include creating customer strategies; defining technical architectures; selecting, implementing, and integrating CRM and analytics software applications; providing ongoing support for multivendor systems; and hosting application environments.
eLoyalty’s consulting services include evaluating, selecting, building, or integrating CRM systems for clients.
The company’s managed services involve a range of contact center services from routine maintenance and technology upgrades to the resolution of issues that involve multiple technology components and vendors.
Its managed services also include hosted customer data management and campaign management services.
eLoyalty also resells third-party software and hardware.
The company was incorporated in 1999 and is headquartered in Lake Forest, Illinois.
