provides on-demand customer relationship management services.
Its offers services to manage and share information regarding sales, customer service and support, and marketing operations worldwide.
The sales force automation services enable salespeople to be productive by automating manual and repetitive tasks, and provides organized data about their current and prospective customers, as well as permits companies to establish a system and a process for recording, tracking, and sharing information about sales opportunities, sales forecasts, and closed business.
The customer service and support automation services allow companies to interact with their existing customers in various areas, such as requests for repairs, advice about products and services, and complaints about faulty goods.
The marketing automation services enable companies to manage marketing campaigns.
The company offers its services through Enterprise Edition, Professional Edition, and Team Editions.
It also offers wireless functionality, which enables access to a subset of a user’s data through the RIM BlackBerry, pocket personal computer, and palm operating system-based wireless devices and WAP-enabled mobile phones.
In addition, the company offers Personal Edition service, which includes a contact management database and other features that are useful to sales representatives and others; Customforce that enables customers to tailor the features of its services to meet their business requirements or create new on-demand applications; and sforce, a Web services-based API platform, enables customers and independent software vendors, to customize tables and page views within its service.
Further, the company provides consulting and implementation services, and training.
salesforce.com was co-founded by Marc Benioff, Parker Harris, and David Moellenhoff in 1999.
The company is based in San Francisco, California.
